William Dixon & Associates Ltd - Professional Financial Advice in Bath

Treating Customers Fairly

Additional Services from William Dixon and Associates

William Dixon & Associates Ltd Mission Statement

At William Dixon & Associates Ltd we continue to provide professional financial advice to all our clients. As a result they are happy to do business with us and to recommend WD&A to their friends and family.
We will continue to develop our expanding business structure in a professional and ethical manner.
We will agree and maintain ongoing working relationships with our clients and always treat them fairly by following a personally tailored and agreed servicing schedule.
At William Dixon & Associates Ltd we will carry out what we say we are going to do. We will keep clients informed of all relevant circumstances and expect advisers and employees to act promptly, politely, professionally and ethically on all their dealings with clients.

Framework for Treating Customers Fairly (TCF)

Prospecting - We will adhere to the normal FSA rules about when to contact clients. We will keep any appointments made or let you know as soon as possible if we are unable to attend a meeting.

Factfind - We will behave with confidentiality when asking questions and ensure that you fully understand why we are asking them. If you do not wish to continue with the conversation we will withdraw immediately.

Designing A Solution - We will design a solution for you that is individually tailored to your personal circumstances and requirements. We will always clearly explain the products and charges involved in these solutions.

Servicing Standards - We will contact you throughout the process making sure you are happy with the work that is being done for you. We will be sensitive where conflicts of interest arise, and any complaints will be dealt with quickly, fairly and efficiently. We will agree future review dates with you, which will be logged in our diary system. We will endeavour to respond to calls and correspondence within a reasonable timescale.

This statement is designed to ensure that William Dixon & Associates Ltd is treating its customers fairly through the adoption of the FSA’s principles that drive “TCF”.

These are as follows:

A firm must pay due regard to its customers and treat them fairly
A firm must conduct its business with integrity
A firm must pay due regard to the information needs of its customers, and communicate information to them in a way that is clear fair and not misleading.
A firm must manage conflicts of interest fairly, both between itself and its customers and between a customer and another client.
A firm must take reasonable care to ensure the suitability of its advice and discretionary decisions for any customer who is entitled to rely on its judgment.

We also understand that in representing Openwork we have an additional obligation to implement their core values in dealing with customers and that we by our actions reflect upon their ability to maintain or improve on the core values of which TCF is the central driving force.